Delivery
Delivery takes between 3-10 days as each piece is handmade especially for you. If Angela has an item in stock then your order can be despatched more quickly. Angela will contact you within 24 hours of placing your order to give you an estimated shipping date. Please bear in mind that once the delivery arrives in your country there may be delays due to customs handling and processing which are outside of our control. Urgent Orders Do let Angela know if you need something urgently, she will always do her best to accommodate your request. Simply email: angela@angelaokeefe.com We offer free worldwide shipping All packages are sent via registered post or by courier and will require a signature on delivery. Once your item has been shipped you will receive an email with tracking details. Customers are responsible for any duties and taxes that may arise on any items ordered from overseas. Please note we cannot deliver to PO Boxes Cancellation Policy If you wish to cancel or amend your order, please contact Angela within 24 hours of placing your order. |
Returns
We hope that you will be delighted with your jewellery, but if you wish to return an item we will exchange or refund a piece of jewellery within 28 days. Please make contact by email within 7 days of receipt of delivery to notify us of your intention to return an item and we will issue you with a return address. Email: angela@angelaokeefe.com Items must be returned unworn, undamaged and in their original packaging. Made to order items or customised pieces may not be returned. Please post your item by secured and registered mail as we cannot accept responsibility for items until they have reached us. Once we have received the returned item, you will receive a refund within 3-5 days. Any item not in its original condition, damaged (not due to our fault) or returned more than 28 days after delivery is non-refundable. Please note: we cannot refund shipping charges unless the item is faulty. For overseas returns, please mark the parcel 'goods for return' otherwise import duties and taxes may be charged and these will be the responsibility of the returnee. |